ADVICE / 23
today on the advice column we answer this question: “what do you do when a client changes the dates on you and needs it sooner than you agreed upon?”
if a client needs something sooner than we agreed i will look at my other work and see if i can move other things around. if i’m slammed i will tell them it just isn’t possible. there is the option of busting your butt staying up all night, but you should charge them a rush fee. that fee is up to you. whatever makes it worth it. make sure they approve the rush fee before pulling all-nighters. i usually charge an additional 50%, but that varies based on the project and how small or large it is.
people get excited to see their designs. they have been dreaming up their website or logo in their heads for probably months so they are generally really anxious to see the finished product. if there is a legit reason for why they need it sooner, then I usually do my best to meet their deadline. but like katie said, that’s only if I have the ability to shift around other projects. people often forget you are not usually working on only their project and you can’t always just move around your schedule.
i have charged a rush fee (i do time and a half usually), i have done it for free, i’ve said “sorry, can’t” before. it all really depends on the circumstances. and as much as people want their designs FAST, they will also appreciate a quality product and that takes time.