ADVICE / 13
ohhhh indecisive clients. today we address this question: “what do you do when the client keeps changing their mind? how do you charge for multiple never-ending revisions? or put a limit to it?”
two weeks ago when i briefly talked about a contract for payment reasons, i brought up being up front with your client about your expectations and theirs in the beginning. if i’m charging a flat fee i state in my contract how many revisions that gives them. if the project needs revisions after the included three rounds then i charge them hourly to finish the job. most of the time i can tell if the client is going to be wishy-washy and needy from the get-go. i charge them hourly so i’m not over worked and under paid at the end.
tip: if you’re charging hourly ask your client if they have a budget. send them a notice when you’ve reached 50-75% of it to avoid an uncomfortable situation. it will kick them in the rear to give you better feedback and make decisions faster.
i used to be a giant pushover and just keep doing revision after revision for my clients. which was really nice for them…not so nice for me. but hey, you have to learn from your mistakes. now i make it very clear from the beginning what the client is paying for, how many revisions they get etc…to avoid this very subject. here is a screenshot of a contract of mine:
and being upfront about this also helps them make up their mind a little easier. if you give them endless revisions they are never going to know how to choose! do a couple of rounds and give them all you got. sure throw in a couple extras if you feel the need and they won’t take you too much time. if a client goes over the number of revisions agreed upon, then I usually charge per hour after that.
watch out! if you don’t take this advice you might get a client knocking on your door expecting lots of changes 3 weeks after you thought you were done with a project. and it’s not like i am mrs. scrooge! if it’s a tiny change then of course i’ll do it. i just try to keep my boundaries and stick to my contracts now so I can avoid awkward situations.